FAQs
Q: Is your lip balm gluten free?
A: Our lip balm does not contain any gluten -- our manufacturing process is completely gluten-free!
Q: What is the shelf life of your lip balm?
A: The shelf life of our lip balm is two years from the date of production. On the bottom of the tube there is an expiration date stamped showing the month and year.
Q: What do I do if I haven’t received my order, want to cancel, or make a change to it?
A: Please email us at hello@portlandbeebalm.com and we will assist you right away. Please provide your order number so that we can swiftly address the issue.
Q: Do you ship internationally?
A: Yes, we do ship internationally, though the shipping cost is not covered by Portland Bee Balm for international orders. For the cheapest shipping option, please select USPS First Class International. We do not ship with DHL.
Q: Can I drop off my recycling return?
A: We don't have the capacity for drop offs at this time. Please mail in your recycling return to: 920 NE 58th Ave. Suite 300 Portland, Oregon 97213 United States.
Q: How do I open the lip balm tube without peeling off the label?
A: There is a perforated edge located about ¼” from the top of the cap. If you twist the top of the tube it should break the seal while keeping the rest of the wooden label completely intact!
Q: What’s the difference between the Flask Refill Service and the Flask Replacement Service?
A: The Flask Refill Service is for customers wanting to send in their empty flask in for a refill. This type of order will not ship until the empty flask has been sent and then received by us via USPS, UPS or FedEx. The customer covers shipping cost when shipping the Flask Refill Service back to Portland Bee Balm. The Flask Replacement Service is for customers who have broken or lost their flask, which will be shipped out immediately.